{"id":23,"date":"2007-02-22T18:53:19","date_gmt":"2007-02-22T17:53:19","guid":{"rendered":"http:\/\/judykat.com\/ken\/2007\/02\/22\/jetblue\/"},"modified":"2007-02-22T18:53:45","modified_gmt":"2007-02-22T17:53:45","slug":"jetblue","status":"publish","type":"post","link":"https:\/\/judykat.com\/ken-judy\/jetblue\/","title":{"rendered":"Jetblue and Trust"},"content":{"rendered":"<p>I&#8217;m prone to brand loyalty and I&#8217;m pretty loyal to JetBlue Airlines. <\/p>\n<p>I flew with them during their scheduling crisis. I was lucky and my flight was not delayed or canceled. Having flown during that window, I just received an e-mail from JetBlue apologizing but more importantly laying out a <a href=\"http:\/\/www.jetblue.com\/about\/ourcompany\/promise\/index.html?source=ap_promise\">specific commitment to their customers<\/a> for how they will deal with service interruptions in the future. This includes a customer bill of rights with specific remedies.<\/p>\n<p>A good way to prove you are worthy of trust is to respond with real change when you&#8217;ve disappointed those who trust you. I&#8217;m curious to see how this plays out for JetBlue.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;m prone to brand loyalty and I&#8217;m pretty loyal to JetBlue Airlines. I flew with them during their scheduling crisis. I was lucky and my flight was not delayed or canceled. Having flown during that window, I just received an &hellip; <a href=\"https:\/\/judykat.com\/ken-judy\/jetblue\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[],"tags":[5,165],"class_list":["post-23","post","type-post","status-publish","format-standard","hentry","tag-customer-service","tag-jetblue-airlines"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/judykat.com\/ken-judy\/wp-json\/wp\/v2\/posts\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/judykat.com\/ken-judy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/judykat.com\/ken-judy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/judykat.com\/ken-judy\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/judykat.com\/ken-judy\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":0,"href":"https:\/\/judykat.com\/ken-judy\/wp-json\/wp\/v2\/posts\/23\/revisions"}],"wp:attachment":[{"href":"https:\/\/judykat.com\/ken-judy\/wp-json\/wp\/v2\/media?parent=23"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/judykat.com\/ken-judy\/wp-json\/wp\/v2\/categories?post=23"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/judykat.com\/ken-judy\/wp-json\/wp\/v2\/tags?post=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}